Return & Refund Policy

Effective Date: 04/05/2026

At Gufumart, customer satisfaction is important to us. Due to the nature of our products, we have outlined a clear and fair refund policy below.

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Returns

For hygiene and safety reasons, we do not accept returns on beauty and cosmetic products once they have been delivered.

This policy helps ensure that all products remain safe and unused for every customer.

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Refunds & Replacements

We offer refunds or replacements under the following conditions:

• Item arrives damaged or defective
• Incorrect product received
• Item is missing from the order

To request a refund or replacement, you must contact us within 48 hours of delivery and provide clear photo or video evidence.

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Order Not Received

If your order has not arrived within the estimated delivery time, please contact us. We will investigate and provide a suitable solution such as reshipment or refund if applicable.

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Non-Refundable Situations

• Incorrect shipping address provided by customer
• Package marked as delivered by carrier
• Minor variations in color or packaging
• Customer change of mind after purchase

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Contact Us

For any refund-related inquiries, please contact our support team:

Email: support@gufumart.com
Support Team: Gufumart Customer Support
Response Time: 24–48 business hours